Key Responsibilities

Serve as the primary point of contact for customers via phone, email, and chat.
Handle inquiries, resolve issues, and provide accurate information about products and services.
Process orders, returns, and service requests promptly and accurately.
Coordinate with internal teams to ensure timely resolution of customer concerns.
Maintain detailed records of customer interactions in CRM systems.
(Nice to Have) Assist with dispatching service technicians or drivers when needed.


Qualifications

High school diploma or equivalent; college coursework preferred.
1+ years of customer service experience (call center or office environment).
Strong communication and problem-solving skills.
Ability to multitask and work under pressure.
Proficiency in Microsoft Office and CRM systems.
Dispatch experience is a plus but not required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.